FAQ

Frequently Asked Questions

Pre-Orders

1. Do I have to pay the full amount to pre-order an item?

As stated in our terms & conditions we require full payment to secure your pre-ordered item/s as stocks are limited.

2. Can I cancel my pre-order?

As stated in our terms & conditions If you wish to cancel your pre-ordered item/s we require one week notice prior to the release date as the item/s were specifically ordered and held for you.

3. Why is my pre-order late?

This is usually due to the supplier having a shortage of the pre-ordered item/s and we have to wait until they get it in stock.

4. Why did my pre-ordered item get cancelled?

This is because the supplier has ran out of the item/s. Full refunds are sent out immedaiately.

5. Can I receive my item before the release date?

Unfournately no you cannot. All pre-ordered items have a strict release date.

Delivery

1. Do you delivery overseas?

As stated in our shipping & returns policy we deliver to New Zealand only.

2. Can I come pick up my item instead?

Yes you can pick up your item. At the checkout select click & collect which will the state click & collect instructions.

Price Match Guarantee

1. What is the price match guarantee?

Our Price Match Guarantee ensures that you get the best price on identical products. If you find a lower price from a competitor, we will match it!

2. What qualifies as an identical product?

An identical product is one that matches in brand, model, and specifications. It must be the same item.

3. Where can I find the competitor's price?

The lower price must be from a competitor's phyical store or website. It should be current and clearly advertised.

4. How do I request a price match?

To request a price match, contact our customer service team by phone, e-mail and live chat. Please provide proof of the lower price, such as a link to the competitor's website or a screenshot of their advertisement.